I need to party soon! How quickly will my order be shipped?
We want to get the party started right away! We process all orders within one business day. Orders placed after 1pm CT will ship out the following day.
Do you ship internationally?
We sure do! We ship all over the world using USPS, which connects with your local postal service. This shipping process is very economical, but it does take a bit of time. If you would like your order very quickly, please contact us and we can recommend an alternative carrier.
I forgot something! Can I change, cancel, or add to my order?
Email us at firstname.lastname@example.org and we'll see what we can do! Since we process and ship orders out very quickly, we usually cannot make alterations to an order after it is placed.
My package tracking says "delivered", but it never arrived. What should I do?
Sometimes, local carriers will list packages as delivered when they arrive in the local facility, in which case, it may take two more days for the package to arrive. Contact the carrier to confirm the package is not being held, and search the premises to see if your package could have been left somewhere on your property.
In the unlikely event your package was lost or stolen in transit, we are not liable, and cannot be held responsible for missing packages which have been delivered by the carrier.
I live in Chicago, and I need party stuff RIGHT NOW! Can I pick it up in person?
Of course! Orders are available for pickup at FESTIVE COLLECTIVE, our shop and studio in Logan Square. We understand the need to party immediately!
We must collect sales tax on all orders purchased in person or mailed to an Illinois address.
Where are you located?
3279 W Armitage Ave, Chicago, IL 60647
Bash Party Goods is a part of FESTIVE COLLECTIVE, a party shop and event space in Logan Square.
I want to send a gift. Can you make it extra special?
Absolutely- let us know what you have in mind! We can add a card with a personalized message, or even gift wrap your items!
Do you offer sales or discounts?
We love throwing parties, and sales are basically parties for our awesome customers! Follow us on Instagram and Twitter @bashpartygoods, and find us on Facebook to be in the know about all things BASH. Also, be sure to sign up for our email mailing list to get direct notifications of our next event or promotion!
Not 100% satisfied with the purchase?
No problem- we want you to love your stuff! Unopened items that have not been damaged or used can be returned within 15 days from the date of purchase. In order to complete your return, please contact a customer service representative at email@example.com to receive an authorization code and the return address. Please be aware that return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. All returned items must be shipped back in their original packaging and packed within a cardboard box. Sorry, but we will not accept returns on merchandise received without an authorization code.
Received an incorrect or damaged item?
Oh no- we can help! Incorrect or damaged orders must be reported within five days from the date the package was received. Email us at firstname.lastname@example.org with the details of your order, and we will do our best to figure it out! For a damaged item, please include a photo of the damage to speed up the claims process.
Is your proprietary line available for wholesale?
It certainly is! We currently have stockists all over the world, and we are always looking to add to our stockist family! Email us at email@example.com for more information. Please include a brief description of your business in your initial inquiry.
I'm looking to place a very large order. Do you offer discounts for large quantity purchases and special events?
We would love to accommodate your whopper of an order! Email us at firstname.lastname@example.org and let us know what you have in mind.
If you do not see the answer to your question above, please email us at email@example.com and tell us about your situation. We'll do our best to help you out!